Privacy Policy
Last updated 23 June 2026. This policy explains how K. GAMMON PLUMBING & HEATING LTD handles your personal data.
Who we are
Kgammonph is operated by K. GAMMON PLUMBING & HEATING LTD, a company registered in England and Wales (company number 05250235), registered office Clarke Gower & Co, 181 Cole Valley Road, Hall Green, Birmingham, B28 0DG. We are the data controller for personal data collected through kgammonph.shop. Contact us at support@kgammonph.shop.
What data we collect
- Order data: name, shipping and billing address, email, phone number and order details.
- Payment data: processed directly by our payment providers (Stripe and PayPal). We do not receive or store full card numbers.
- Enquiry data: information you submit through our contact and bulk-order forms.
- Technical data: IP address, device and browser information, and essential cookies needed to run the site and your cart.
How we use your data
- To process, fulfil and deliver your orders;
- To provide customer support and respond to enquiries;
- To handle returns, refunds and warranty matters;
- To detect and prevent fraud and to meet legal and tax obligations;
- With your consent, to send occasional updates you can opt out of at any time.
Legal bases (GDPR)
We rely on: performance of a contract (to fulfil your order); legal obligation (tax and accounting records); legitimate interests (running and securing our store, preventing fraud); and consent (for marketing and non-essential communications, which you can withdraw at any time).
Sharing your data
We share data only with service providers who help us run the store: payment processors (Stripe, PayPal), shipping carriers, our order and email systems, and professional advisers. We require them to protect your data and use it only for the services they provide to us. We never sell your personal data.
International transfers
Some providers may process data outside your country. Where that happens, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
Data retention
We keep order and transaction records for as long as needed to provide our service and to meet legal, accounting and tax requirements (generally up to 6 years), then delete or anonymise them. Enquiry data is kept only as long as needed to handle your request.
Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you;
- Correct inaccurate data;
- Request deletion of your data;
- Object to or restrict certain processing;
- Receive your data in a portable format;
- Withdraw consent at any time.
California residents (CCPA/CPRA): you have the right to know what personal information we collect, to request deletion, and to opt out of any sale or sharing of personal information. We do not sell personal information. To exercise any right, email support@kgammonph.shop.
Cookies
We use essential cookies and local storage to keep your shopping cart and to keep the site secure. We do not use advertising-tracking cookies. You can clear cookies and local storage in your browser settings at any time.
Children
Our store is intended for adults; we do not knowingly collect data from children under 16.
Complaints
If you have concerns we haven't resolved, you can contact your local data protection authority. In the UK this is the Information Commissioner's Office (ICO).
Changes & contact
We may update this policy and will revise the date above. Questions? Contact K. GAMMON PLUMBING & HEATING LTD, Clarke Gower & Co, 181 Cole Valley Road, Hall Green, Birmingham, B28 0DG, email support@kgammonph.shop · +44 7554293067.